James Allen Warranty & Guarantee
An engagement ring is a significant investment, so it’s natural that you want to ensure that the jeweler you buy from stands behind its quality. Nothing would be worse than your ring breaking, ruining what should be a magical time of your life.
Thankfully, James Allen offer a lifetime warranty (read more about it on their site here), but what does this really mean? Reading their site it can be quite confusing what is and isn’t covered.
We’ve deciphered this, so you don’t have to.
What is James Allen’s warranty policy?
James Allen offers a lifetime warranty on their products, and promise that everything they sell will be free from manufacturing defects at the time of delivery.
They also say that they will repair and maintain your jewelry for a lifetime.
What this means is that if there are any issues with your jewelry that are a result of an issue with the manufacturing, they will repair it at no cost to you.
However, if there is an issue that is not as a result of a defect, then James Allen will repair it, but there may be a charge to do so.
We’ve written more about the James Allen Warranty in our James Allen review page.
If you have any issues with the jewelry contact their customer service team, and they’ll request you to send the piece back for inspection. You’ll have to pay $30 for a fully insured shipping label, but they will send it back to you for free.
Once it’s back at James Allen HQ, they’ll let you know if there’s any additional charges, in case the type of work you need done isn’t covered by the warranty. They’ll advise you of this before doing any work.
Read more details about the James Allen lifetime warranty.
How much does the James Allen warranty cost?
The lifetime warranty is free with the purchase of any jewelry.
James Allen do have a more comprehensive warranty plan that covers even more things, but these plans aren’t free. The JM care plan comes in a 3 year form or a lifetime plan, and the costs will depend on how much your piece of jewelry cost.
Click through to see a comparison of the different James Allen warranty plans here.
What’s covered by the James Allen free lifetime warranty?
Wear and tear is the most common enemy of jewelry, especially engagement rings, which are on your hands every day and can get knocked or caught on things.
Below are the types of things that are covered by the James Allen lifetime free warranty;
- Ring resizing (first year only)
- Rhodium plating
- Refinishing and polishing
- Inspection and cleaning
- Prong tightening
- Any manufacturing defects
Read related article: James Allen free resizing
What does the James Allen Warranty not cover?
The lifetime warranty is pretty good, but there are a few things that aren’t covered by the free warranty, these are listed below:
- Loss or theft
- Broken, bent, or worn prong repair
- Center stone replacement due to faulty setting
- Accent stone replacement due to faulty setting
- Cracked or thinning band repair
- Clasp repair
- Cracked or chipped stone replacement
- Earring post repair
- Pearl restringing
As mentioned above the James Allen jewelry protection plans, will cover most of these (all except loss or theft).
How long is the James Allen warranty?
As the name suggests the lifetime warranty is for a lifetime, meaning forever! This gives you incredible peace of mind to know that you’re covered for as long as you have that piece of jewelry.
Even if you end up handing it down it to a family member through the generations, it will still be covered. Now that is a great heirloom piece!
How does the James Allen warranty compare to competitors?
The best way to know if the warranty offered by a jewelry retailer is good or bad, is to compare it to other jewelers. Many jewelry stores offer lifetime warranties, but the most of them only cover manufacturer defects, offer complimentary cleaning of diamond rings and doesn’t include damage due to normal wear (like metal discoloration or loose prongs) but James Allen offers more than this.
As we mentioned above, the James Allen warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. It also includes one free ring resize for the first 1 year after purchase. These services are the best for maintaining your quality jewelry forever.
Read more about James Allen’s warranty on the James Allen site here.
Pros and cons of James Allen’s warranty
- Automatic free lifetime warranty for all jewelry once purchased
- Offers more services than other jewelers in their lifetime warranty
- One free resize in the first year
- Customer must purchase a fully insured shipping label for $30 when sending the item back
- Additional charges for repair issues not covered by the warranty