James Allen Returns Process
You have up to 30 days to return your order to James Allen for a full refund or an exchange.
If you’re in the U.S or Canada, return shipping will be covered by James Allen, and you can do this up to three times.
International customers pay a small return shipping fee.
You can read more about the James Allen hassle free return here.
Read related articles: James Allen Resizing
There are a few things to be mindful of:
- If an engraved item is returned there will be a $25 re-polishing fee
- In order to be eligible for a refund, the ring must be unworn and in a new condition
- Rings that have been altered by another jeweler will also not be allowed to be returned
How does the James Allen returns policy compare to competitors?
The James Allen return policy is similar to other online jewelers, but better than most bricks and mortar jewelers.
Most comparable online jewelers also offer a 30 day return window and free return shipping.
However some jewelers do not allow you to return engraved items, but James Allen does, which significantly reduces the risk if you are planning on personalizing your ring.
Organizing the return is made super easy as James Allen you will send you a prepaid and insured FedEx shipping label so you will not have to pay for shipping.
Read related articles: James Allen shipping
Returning damaged items to James Allen
If for some reason your item arrives in a damaged condition, follow the steps below. This also applies for the returns process in general.
- Contact Customer Service:
Once you’ve decided that you want to return the ring you have to call the James Allen customer service team at 1-877-826-9866 and let them know that you wish to return your order, you can contact James Allen customer service anytime as they have 24/7 customer service available.
- The customer service team will get back to you
The James Allen team will get back to you with a prepaid return label a day after you’ve lodged your return request. They’ll also let you know how to package your return in a secure manner.
- Send it back via FedEx
Take your package to your nearest FedEx and they’ll send it off to James Allen for you. If you need help with packaging, FedEx can accommodate you with this. It should take 2 days to get back to the James Allen offices.
Please note that James Allen only uses FedEx services for all orders in order to deliver high value packages in the fastest and safest manner
Read related article: James Allen Shipping.
Returning loose diamonds to James Allen
A loose diamond is a diamond that is not mounted in a ring, a pendant, earring or any piece of jewelry.
When returning a loose diamond to James Allen, you must also return the grading certificate with it, or a $150 fee will be incurred. This is to cover the cost of the diamond being regraded and a new certificate issued, before it can be sold again.
How long does it take for a James Allen return to be processed?
After your item arrives in James Allen office and all the necessary information is verified, the refund will be processed within two weeks, via the original purchase method.
Bank wires will be refunded through a James Allen check.
Which items can’t be returned to James Allen?
There are several items that cannot be returned to James Allen:
- Special orders
- Items without a RAN number
- Packages shipped beyond the 30-day return period
- Not properly packed items
- Uninsured items
- Damaged items
- Items showing obvious signs of wear or alteration by a jeweler other than James Allen
- Eternity bands and tension rings cannot be resized because of the nature of the ring
Please carefully check your item to see if it is eligible for return, if you have any questions get in touch with the James Allen service team.
Pros and cons of James Allen’s returns policy
- No question asked returns for a full refund
- Allow up to three free returns per year
- 24/7 customer service available
- Insured complimentary FedEx shipping label
- Fast initiation of returns process
- Free return only applies in US and Canada
- Takes 2 weeks for the refund to be processed
- $150 charge for replacement of certificate if returning a loose diamond
- Like all jewelers, returns guidelines apply