James Allen Resizing
Buying a diamond ring online can is tricky – you may not know yours or your partner’s ring size and getting it wrong could potentially be a big hassle.
The good news is that James Allen offer their customers a free resize in the first year after purchase. If you want to read their full resizing policy, click here. Or we’ll take you through the ins and outs of the James Allen resizing policy below.
If you’d like to read our detailed James Allen review, click here.
How long does James Allen take to resize a ring?
Once your ring arrives at James Allen, the entire resizing process takes up to two weeks.
If you need to get it done sooner than two weeks (that proposal or wedding date can’t be moved!) you should let James Allen customer service when you speak to them. They may be able to expedite the resizing for you, although this can depend on the type of ring that you are resizing.
Read related article: James Allen shipping policy
How much does it cost to resize a ring with James Allen?
Within the first year of your purchase, James Allen offers one free resize. You can read the full James Allen resizing policy here.
However, this free resizing within your first year of purchase is only available to US and Canada customers.
International orders have an accompanying shipping cost of $50.
If more than one resize is needed or the first year time period has lapsed, a $25 fee applies to resize white, yellow, and rose gold rings, and it’s $50 for platinum. Platinum is more expensive to resize because it requires higher temperatures to be applied to manipulate the metal and it takes a more skilled craftsman to undertake the work.
To get the ring back to James Allen, the return shipping fee is $30 for US customers and $50 for international customers. James Allen do not charge to ship the ring back to you.
Read related article: James Allen lifetime warranty
Can any ring be resized by James Allen?
Even though James Allen offers free resizing for rings, unfortunately there are limits to which rings can be resized.
Very small or very large rings may not be able to be resized if they are near the upper or lower limit of the size for that style. This is especially true for rings with side stones e.g. pave settings, where changing the circumference of the ring can affect how it holds the side stones in place.
Falling outside of the recommended range
There is a limit to how much a ring can be resized without the ring needing to be remanufactured, particularly if it is being made larger. When a ring is being made large, the metal it is essentially being stretched. If this metal is stretched too far, it can become too thin and therefore weak. If this is the case, then the ring will need to be remanufactured, rather than resized.
Design style: rings with a full eternity band
Some styles can’t be resized at all. A ring with a full eternity band (ie. with diamonds all the way around), can only be made smaller by having extra metal inserted into it and can’t be made larger at all.
Upon receipt and inspection of your ring, you will be notified prior to any work being done to discuss the charge to remanufacture your ring. You can read more in the James Allen FAQs (orders and ring sizes section) here.
Read related article: James Allen ring box
How to get your ring resized by James Allen
To get your ring resized, just follow the simple two step process below
- Contact James Allen customer service team at 1-877-826-9866 – they are available 24/7. Advise the representative that you wish to return your order for resizing, you can indicate if you are in rush so your ring can be resized quicker than the normal 2 week turnaround. Within one business day of your phone call James Allen will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items. These instructions are also below for your reference.
- Take your order and the label to the nearest FedEx location and simply mail it back to James Allen.
RESIZE shipping Instructions:
- Print the FedEx Return Label and place it inside a clear packaging envelope and affix to the outside of the medium box.
- Place your item(s) in the small jewelry box and place it inside a small FedEx box and then insert that box into the medium FedEx box. It is important that your item(s) are double-boxed for insurance purposes.
- Take your package to a staffed FedEx location. DROP BOXES ARE NOT ACCEPTABLE. Search FedEx locations near you
Note: Since your item is being sent for Resize Services, please do not include any of the original documentation (diamond lab report, appraisal, invoice, etc.) or the large presentation box
As part of the resizing process, James Allen will add or remove small amounts of metal to get the correct size.
This may mean that the amended ring will be slightly thicker or thinner, but this probably won’t be noticeable. Your ring will then go through a quality assurance inspection to make sure that it has been dealt with the utmost care and the meets the high quality James Allen standards. You can read more about this is in the James Allen FAQs (orders and ring sizes section).
Read related article: James Allen returns policy
Recommendation when buying a ring
Determining your ring size is tricky especially if you have no idea on how to measure your finger. James Allen have an excellent ring sizer page that has loads of handy tips on how to find your correct ring size. Click through to the James Allen ring size guide here.
You can find tips for finding your ring size and they provide a virtual ring sizer with instructions on how to measure the finger, convert from other (non US) measurement units or request a free ring sizer.
Finally if you are unsure about your ring size, go slightly larger as it easier to resize down than up.