Brilliant Earth Warranty
Brilliant Earth pride themselves on the craftmanship and quality of their jewelry.
And to back this up, they offer a free lifetime manufacturing warranty on all of their fine jewellery.
Read the full details on their warranty here, or scroll down for a thorough explanation of everything you need to know.
What’s covered by the Brilliant Earth warranty
Brilliant Earth offer a lifetime manufacturing warranty, which means that if a fault or damage is found to be the manufacturers fault, this will be covered.
Exactly what this covers will be assessed by Brilliant Earth on a case-by-case basis.
However, it might be easier to understand when you see the list of things that are NOT covered by the warranty.
Read the next section below to find out!
What’s not covered by the Brilliant Earth warranty
Jewelry is subjected to a lot of wear and tear, especially engagement rings, which are on your hands every day and can get knocked or caught on things.
The following examples are the types of things that aren’t covered by the Brilliant Earth warranty:
- General wear and tear
- Loss of gemstones caused by damaged prongs, or everyday wear or damage. If you read our Brilliant Earth review, you’ll see that this is something that people often complain about, even years after purchase.
- Loss of the item
- Theft of the item
- Discolouration of the precious metals – this can happen due to exposure to chemicals e.g. makeup, cleaning chemicals, within hot tubs, etc.
- Prongs are often caught on things and can be loosened, bent or worn out
- Estate and vintage jewelry isn’t covered as this wasn’t made by Brilliant Earth.
- If you don’t maintain an item of jewelry to an acceptable level, resulting in it losing its integrity, your jewelry may not be covered
- Conversely, if you get the item repaired or serviced by another jeweler that’s not Brilliant Earth, the warranty will be voided
Read related article: Brilliant Earth returns policy
Why we recommend Brilliant Earth:
Brilliant Earth are an excellent choice for the conscious consumer.
If you care about where about where products come from and the effect that they have on the earth, it should be an easy decision to choose Brilliant Earth for your diamond ring.
- Blockchain-tracked diamonds are a great innovation that allows you to understand the provenance of your stone
- Impressive sourcing policies.
- Excellent selection of beautiful and on-trend settings
- Very well priced, even compared to larger online jewelers
- Excellent service guarantees
How you go about claiming for the Brilliant Earth warranty
If you think you have a warranty claim, please contact Brilliant Earth’s customer service team.
They will ask that you send the item in so that they can assess the piece. In order to do this, there is a $50 deposit, which will cover the shipping fee and the cost of the evaluation by the jeweler.
If the item is found to be eligible for the warranty the $50 deposit will be refunded. You’ll also receive free shipping to get the item back to you.
If the item is found to not be eligible for warranty, then the cost of the repair will be quoted before any work goes ahead and the deposit amount will count towards the cost of the repair. If you decide not to go ahead with it the deposit amount will be used to cover the shipping back to you.
Read related article: Brilliant Earth resizing
Brilliant Earth Extended Protection Plan
Brilliant Earth also offer a extended protection plan, that you can sign up to when you purchase your jewelry.
This gives you coverage for things like resizes past the usual 60-day period, rhodium plating, polishing and accidental damage. Plans range from 2 years to lifetime, depending on your needs. You can read more about it here.
This protection plan is offered in collaboration with Extend and to find out more info, you can contact them via the Extend Claims Portal or phone at 877.248.7707
Brilliant Earth offer a lifetime manufacturer warranty, but a lot of wear and tear issues aren’t covered under this, so it’s best to treat of your jewelry with care and respect. Read Brilliant Earth’s own page on this topic here.